Show Customers Exactly Where Their Order Is — In Real Time

Cyntra CDS is an intelligent in-store order status display that tracks every order from the moment it's placed to the moment it's collected. Customers see live status updates — Received → Preparing → Ready → Collected — reducing counter congestion, cutting staff interruptions, and delivering a polished, transparent experience.

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Customer display screen showing order summary at retail checkout

An Order Status Board That Keeps Customers Calm & Informed

Cyntra's Customer Display System (CDS) is a dedicated in-store screen that shows guests exactly where their order stands — right from placement all the way to collection. Deeply integrated with both the KDS and POS, every status change in the kitchen is instantly reflected on the customer-facing display, eliminating the need to ask staff "is my order ready?"

Live Order Status

Customers see their order move through each stage — Received, Preparing, Ready, Collected — in real time on a clear, easy-to-read in-store display.

Multi-Order View

Display multiple orders simultaneously with colour-coded status lanes so all waiting customers can track their own order at a glance without crowding the counter.

KDS & POS Integration

Fully integrated with Cyntra KDS and POS — every status change the kitchen makes on the KDS is instantly mirrored on the CDS, with no manual updates required.

Ready Alert & Order Call

When an order is marked ready in the kitchen, the CDS highlights it prominently and triggers an optional audio chime — reducing noise and staff announcements at the counter.

Branded Display

Customise the layout, colours, logo, and fonts to match your brand identity, giving every customer a consistent and professional in-store experience.

Any Screen, Any Size

Deploy on any commercial display — wall-mounted TVs, counter tablets, or dedicated kiosk screens — with a responsive interface that auto-fits to screen dimensions.

One Screen, Four Stages — The Full Order Journey

The moment a customer places an order at the counter or through a kiosk, it instantly appears on the CDS as Received. As the kitchen begins work, it transitions to Preparing. When it's plated and ready, the display calls it out as Ready for Collection — highlighted in green with an optional audio alert. Once the customer picks it up, it's marked Collected and cleared from the board. No staff announcements, no guesswork, no queuing at the counter.

Customer at checkout counter viewing their order on a display screen

Cloud dashboard for managing customer display content and promotions

Deeply Integrated with KDS & POS — Zero Extra Steps

CDS is not a standalone screen — it's a live extension of your kitchen and ordering workflow. When a chef marks an order as ready on the Cyntra KDS, the CDS updates automatically. When the cashier processes a new order on the POS, it appears on the CDS instantly. No separate logins, no manual status changes, no delays. Everything is synchronised in real time across your entire operation.

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FAQs

What is a Customer Display System (CDS)?

Cyntra CDS is an in-store display screen that shows customers the live status of their order — Received, Preparing, Ready, and Collected. It is a dedicated order tracking board that communicates directly with the KDS and POS to keep customers informed without any staff involvement.

How is CDS different from a POS extended display?

A POS extended display mirrors the cashier's billing screen to show the customer their order total during payment. Cyntra CDS is fundamentally different — it is a standalone order status board visible to all waiting customers in the venue, showing preparation stages for every active order simultaneously. It is not connected to the billing screen.

How does CDS integrate with the KDS?

When kitchen staff mark an order as "Preparing" or "Ready" on the Cyntra KDS, that status is instantly pushed to the CDS and displayed to customers in real time. This creates a seamless, fully automated flow from kitchen to customer with no manual updates required.

Can CDS display multiple orders at once?

Yes. CDS is designed to show all active orders simultaneously in a clear, colour-coded layout. Orders at different stages are visually differentiated — for example, "Preparing" orders in amber and "Ready" orders highlighted in green — so every customer can instantly spot their own order number without approaching the counter.

Does CDS notify customers when their order is ready?

Yes. When an order is marked ready on the KDS, the CDS highlights it prominently with a visual status change and can trigger an optional audio chime to catch the customer's attention — reducing the need for staff to call out order numbers manually and keeping the service area calm and organised.

What hardware is needed to run CDS?

CDS runs on any commercial display connected to your local network — including wall-mounted TVs, counter-top tablets, or dedicated kiosk screens. There is no proprietary hardware requirement. The Cyntra CDS software manages all display logic and syncs with the KDS and POS over your existing Wi-Fi or LAN infrastructure.

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